Escrow & Refund Policy

• At checkout, the Total Escrow Deposit is charged: seller rate + 10% Client Escrow & Quality Protection Fee + a separate payment processing fee (2.9% + $0.30) passed straight through from the card gateway. Gateway fees never reduce the protection fee or seller earnings.
• The freelancer is notified and starts work once requirements are submitted.
• Funds are released when you accept the delivery, or automatically 3 days after delivery if you take no action.

Each package includes a fixed number of revisions shown at checkout. A revision must stay within the original brief. Requests outside the brief are new scope and can be quoted as a custom add-on. Unused revisions don't carry over.

You can open a dispute up to 14 days after delivery, including after acceptance if the delivery is materially different from what was described.

• Step 1 — Resolution center (3 days): both parties propose a fix, partial refund or cancellation.
• Step 2 — Tentise mediation (5 business days): our team reviews the brief, messages, call recaps and deliveries.
• Step 3 — Final decision: full release, partial refund or full refund. Funds stay frozen until then.

• Before work starts: full refund, including platform fees.
• Freelancer misses the deadline by 48+ hours: cancel for a full refund.
• Mutual cancellation mid-order: refund of the agreed amount.
• EU/UK consumers keep their statutory 14-day withdrawal right until work begins with their consent.

Refunds go back to the original payment method within 5–10 business days, or instantly as Tentise credit. The processing fee is refunded only for cancellations before work starts.

• Released funds clear after a 7-day safety hold.
• Stripe Connect: automatic weekly payouts every Monday.
• Direct bank transfer: on request, minimum $50, arriving in 2–5 business days.
• Founding Sellers pay no commission — 100% of the listed price is paid out.